With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption.Integrate with your CRM, CMS, knowledge base, social media channels and more. Thoughtfully designed so you can get the most out of your existing tools.Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more.All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history.A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs.Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand! LiveHelpNow is changing the game of customer service one support solution at a time. We provide 24/7 customer support, technical solutions in-line with needs and local requirements - based on proven best practices.ĭeliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform. Our 60+ offices around the world allow us to react faster. (1) Personalized omnichannel customer connectionsĪchieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. We make this available to you across the widest range of communication channels possible.
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Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication.
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